Refund Policy

1. Introduction

Welcome to Greatfaculty (A part of TUTORSPHERE EDUSOFT PRIVATE LIMITED). This refund policy outlines the conditions under which refunds may be issued for services provided through our mobile application and website designed for tutors who teach online. By using our services, you agree to comply with this policy.

2. Eligibility for Refunds

Refunds are granted under the following circumstances:

• Technical Issues: If you experience a technical problem that prevents you from using our services effectively and the issue cannot be resolved by our support team within a reasonable timeframe.
• Service Not Delivered: If the tutor fails to deliver the agreed-upon service without prior notification or legitimate reason.
• Service Quality: If the service provided is significantly different from the description or does not meet the expected standards.
• Subscription Cancellations: If you cancel a subscription service within the specified trial period.

3. Non-Eligibility for Refunds

Refunds are not granted in the following cases:

• Change of Mind: If you change your mind after purchasing a service.
• User Error: If the inability to access or use the service is due to user error or lack of necessary technical skills or equipment.
• Partial Use: If you partially use a service or course and then decide to discontinue.
• Missed Sessions: If you miss scheduled sessions without providing the required notice.

4. Refund Request Process

To request a refund, follow these steps:

1. Contact Support: Contact our customer support team within 14 days of the service issue or payment.
2. Provide Details: Provide detailed information about the issue, including transaction details, the nature of the problem, and any relevant documentation.
3. Review Process: Our support team will review your request and may contact you for additional information. We aim to resolve refund requests within 3 business days.

5. Refund Methods

Approved refunds will be processed using the original payment method. It may take 4 business days for the refund to appear in your account, depending on your payment provider.

6. Subscription Cancellations

Trial Period: If you cancel your subscription within the trial period of 3 days, you will receive a full refund.
Post-Trial Period: If you cancel after the trial period, refunds will be issued on a prorated basis for the remaining period of the subscription.

7. Contact Us

If you have any questions about our refund policy or need assistance with a refund request, please contact our customer support team at support@greatfaculty.com.

8. Changes to This Policy

We reserve the right to modify this refund policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. Please review this policy periodically for any updates or changes.